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Lucia Castro Herrera

Associate Professor

 
Office:
H1073 ( Universitetsveien 25, Kristiansand )

Lucia is a PhD candidate at the Information Systems department at the University of Agder, Norway. She holds an MSc. In Engineering Management with a concentration in Crisis, Emergency and Risk Management from The George Washington University, and a BA in Government and International Relations from Universidad Externado de Colombia. Her research interests include crisis, disaster and risk management, social media in the context of crisis communications, logistics, and process improvement. Apart from academia, Lucia counts with professional experience in process improvement and emergency management with international, private, and public organizations in multicultural and multidisciplinary environments.  

Her research explores the organizational practice around information collection from social media in the context of crises. This practice, known as social media listening/monitoring, has become increasingly important in emergency management and is an emerging research interest in the Information Systems discipline.

The main objective of the project is to understand how these social media listening practices are configured within crisis management strategies and their potential for future improvement.

Social media listening is understood as gathering, analyzing, synthesizing, and reporting information harvested from social media in crisis management operations before, during, and after crises.  

Research interests

Crisis, disaster and risk management, social media in the context of crisis communications, logistics, and process improvement.

Courses and teaching

IS-112 Service Design and Business Development

IS-214 Infomration Systems Security 

Scientific publications

  • Herrera, Lucia Castro; Shahbazi, Maryam; Majchrzak, Tim A.; Gjøsæter, Terje; Bunker, Deborah (2023). Attributes of Continuity in Support Information Systems: A Study of Social Media Listening Experiences. The 29th Americas Conference on Information Systems (AMCIS). ISBN: 978-1-958200-05-6. Association for Information Systems (AIS). 1.
  • Andreassen, Jarl; Eileraas, Martin; Herrera, Lucia Castro; Noori, Nadia Saad (2023). InCReASE: A dynamic framework towards enhancing situational awareness in cyber incidence response. Information Technology in Disaster Risk Reduction. ISBN: 978-3-031-34207-3. Springer. Conference paper. s 230 - 243.
  • Herrera, Lucia Castro; Gjøsæter, Terje (2023). Leveraging Crisis Informatics Experts: A co-creating approach for validation of social media research insights. 20th Global Information Systems for Crisis Response and Management Conference (ISCRAM 2023). ISBN: 979-8-218-21749-5. ISCRAM. Chapter. s 439 - 448.
  • Herrera, Lucia Castro; Gjøsæter, Terje; Majchrzak, Tim A.; Thapa, Devinder (2023). Signals of Transition in Crisis Management: Insights from a Study of Social Media Use in Public Service Organizations. Proceedings of the 56thAnnual Hawaii International Conference on System Sciences. ISBN: 978-0-9981331-6-4. HICSS Conference Office. Chapter. s 1758 - 1767.
  • Herrera, Lucia Castro; Gjøsæter, Terje (2022). Community Segmentation and Inclusive Social Media Listening. Proceedings of the International ISCRAM Conference. ISSN: 2411-3387. s 1012 - 1023.
  • Herrera, Lucia Castro (2021). Configuring Social Media Listening Practices in Crisis Management. ISCRAM 2021 Conference Proceedings - 18th International Conference on Information Systems for Crisis Response and Management. ISBN: 978-1-949373-61-5. ISCRAM Association.
  • Herrera, Lucia Castro; Majchrzak, Tim A.; Thapa, Devinder (2021). Ecosystem of Social Media Listening Practices for Crisis Management. Lecture Notes in Computer Science (LNCS). ISSN: 0302-9743. 12896s 710 - 722. doi:10.1007/978-3-030-85447-8_59.
  • Herrera, Lucia Castro; Majchrzak, Tim A.; Thapa, Devinder (2021). Principles for the Arrangement of Social Media Listening Practices in Crisis Management. Proceeding of the 3rd International Conference on Intelligent Technologies and Applications (INTAP). ISBN: 978-3-030-71711-7. Springer. 3.
  • Garmann-Johnsen, Niels Frederik; Herrera, Lucia Castro; Liyanapathiranage, Sudeepika (2022). Teaching Design Thinking: Challenge-based Learning (presentation of work in progress).

Last changed: 21.03.2023 11:03