Rydén, Hanne Sara-Maria Höglund; Hofmann, Sara (2024). Frontline workers’ role in digital self-service co-production: Channel promoters, digital helpers, or intermediaries. eJournal of eDemocracy and Open Government. ISSN: 2075-9517. 16 (2). doi:10.29379/jedem.v16i2.919.
Rydén, Hanne Sara-Maria Höglund; de Andrade, Luiz Henrique Alonso (2023). The hidden costs of digital self-service: administrative burden, vulnerability and the role of interpersonal aid in Norwegian and Brazilian welfare services. Proceedings of the 16th International Conference on Theory and Practice of Electronic Governance. ISBN: 979-8-4007-0742-1. Association for Computing Machinery (ACM). Chapter. s 473 - 478.
Rydén, Hanne Sara-Maria Höglund; Hofmann, Sara; Verne, Guri Birgitte (2023). The self-serving citizen as a co-producer in the digital public service delivery. Electronic Government 22nd IFIP WG 8.5 International Conference, EGOV 2023, Budapest, Hungary, September 5–7, 2023, Proceedings. ISBN: 9783031411380. Springer.
Rydén, Hanne Sara-Maria Höglund; Hofmann, Sara; Verne, Guri Birgitte (2023). The self-serving citizen as a co-producer in the digital public service delivery.